Shipping
Orders are generally processed within 1–2 business days.
Estimated delivery times are 2–5 business days for metro cities, 3–7 business days for other cities, and 5–10 business days for remote areas. Delivery timelines may vary because of unforeseen circumstances.
Shipping charges, where applicable, are displayed during checkout. Tracking details are shared after dispatch.
Returns & refunds
You may cancel an order within 24 hours by emailing info@eccelsocoffee.com. Orders that have already shipped cannot be cancelled. Approved refunds are processed within 2–3 working days to the original payment method.
Returns are accepted within 5 working days only for unused, unopened, and sealed products. Opened products are not eligible unless they are defective, damaged, or incorrect. Refunds are processed after inspection.
Customers bear return shipping charges unless the error is on Eccelso Coffee's part. An uninterrupted unboxing video is mandatory for claims involving empty packages, missing items, broken seals, opened packaging, or transit damage.